90% TICKET DEFLECTION WITH AI

Address customer queries with industry leading accuracy

Automate 1000+ routine queries and transfer only complex queries to live agents with context, to reduce ticket handling time significantly.

Powered by HERA, an empathy-first Generative AI-powered platform, our dynamic AI agents prioritize exceptional customer service with heightened accuracy.

60% INCREASE IN CUSTOMER SATISFACTION

Shift from FAQ responses to handling dynamic scenarios

By understanding the context of the user conversation, Orchestrator LLM, our in-house AI agent model, enables runtime decisions with goal-based conversations. Automate end-to-end workflows such as making a purchase, or rescheduling a booking allowing AI agents to take actions in real-time.

BOOST AGENT PRODUCTIVITY BY 50%

Agent assist powered by latest innovations in AI

Manage customer interactions across chat, email, and voice with generative AI powered Inbox, featuring advanced tools like auto-response, ticket summarization, and coaching insights for faster, high-quality responses. Leverage our Customer Data Platform (CDP) to get user insights and personalize conversations.

50% FASTER TIME TO MARKET

Accelerate time to value with minimal deployment time

Create, iterate, and deploy bots 2x faster with HERA, which requires no training or coding. Integrate easily with your company knowledge base such as your SOPs, CRM and other applications to provide effective and accurate resolutions.

20+ REAL-TIME ACTIONABLE INSIGHTS

Measure metrics that matter to your business

Enhance customer satisfaction with real-time, actionable metrics. Make data-driven decisions using KPIs like Net Promoter Score (NPR), Service Level, Customer Retention Socre, and more.

The future of enterprise customer experience

Resolve queries 24/7. Don’t leave your customers waiting.