Streamlined Customer Insights, Powered by AI
Highly-Empathetic AI Powered Agent
That Is
Automate Customer Support queries with a scalable, powerful robot agent trained by 25 years of industry standard customer service practices
Empathy-Driven AI for Better Outcomes
Your Human-like Empathetic Bot that is Goal Driven and Motivated
An empathetic AI bot designed to mimic human interactions while staying focused on achieving goals and enhancing customer experience.
Your Star Performer, On-Boarded Within Weeks 🚀
Quickly implement and deploy your AI agent, fully trained and ready to deliver excellent customer service in under a week or even faster!
Jl. Kartika No. 12 Laweyan, Surakarta, Central Java, Indonesia 12345
Craft Your Brand Persona on Multiple Different Interfaces ✨
Customize your AI agent to reflect your brand’s personality across various platforms, ensuring a consistent and engaging customer experience.
Integrated CX Platform That Enables More Personalized Experiences ⚡
Seamlessly integrate all your customer interactions into one platform, offering tailored and personalized experiences that build stronger relationships.
Customers Service Expertise trusted by over 40 companies in Indonesia
Our strategies
Next-Gen AI for Intelligent Customer Insights
HERA provides deep, actionable insights that allow you to measure, improve, and optimize each customer interaction.
Voice Data Analysis
Automatically transcribe and analyze customer interactions in real-time to extract key insights and trends.
CXI and Dimension Scores
Measure your customer experience with an overall CXI score, alongside dimension scores such as sentiment, response quality, and customer satisfaction.
In-Depth Customer Metrics
Track key performance indicators to better understand customer interactions and improve service quality.
AI Applications
The HERA Previews
Advanced business intelligence tools enhance efficiency across your entire operation. By transform voice data into valuable insights that drive business growth and effectiveness, these tools provide you with the critical insights needed for informed decision-making.
Enhance your lab's efficiency and customer experience with HERA’s AI agent. The AI assists in managing patient inquiries, delivering test results, and scheduling appointments.
Streamline policyholder interactions with HERA’s AI agent. This intelligent assistant helps answer customer queries regarding policy details, premium payments, and claims status.
Boost your online retail business with an AI agent that handles customer inquiries about product availability, order tracking, and returns.
Improve customer support in the telecommunications sector with our AI agent. It handles billing inquiries, service upgrades, and technical support requests, ensuring customers receive immediate assistance without long wait times.
Experience the Future of Customer Experience with HERA
Get a DemoEnhance Customer Satisfaction
Get clear insights to improve service and enhance customer experiences.
Improve Team Performance
Track key metrics to see how your team is doing and where to improve.
Optimize Business Processes
Use data analysis to streamline operations and increase efficiency.
FAQ
Frequently asked questions
Explore our frequently asked questions to learn more about HERA’s features, security, integration capabilities, and more
What is HERA’s purpose?
HERA is designed to train AI models using customer service data, enabling businesses to enhance their support operations with smart, responsive AI solutions.
How does HERA use customer service data?
HERA analyzes transcribed voice data from customer service calls, extracting insights and metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and First Contact Resolution to improve agent performance and customer experience.
What types of metrics can HERA provide?
HERA provides CXI scores, dimension scores, and key metrics like Customer Retention Rate, Quality Assurance Score, and Abandonment Rate, giving you a comprehensive view of your customer service performance.
How can I start a new project in HERA?
Simply follow our step-by-step wizard: first, create a new project, then configure your AI agent, and finally set parameters to fine-tune your agent’s behavior.
How does HERA help in AI training?
HERA allows you to upload customer service data, which is used to train and refine the AI model. This helps the model improve its responses, accuracy, and effectiveness over time.
I'm new to business analytics. Does HERA offer any support or tutorials?
I'm new to business analytics. Does HERA offer any support or tutorials? Absolutely! We understand that analytics can be overwhelming, especially if you're new to it. HERA offers a range of tutorials, user guides, and dedicated customer support to assist you at every step. Our aim is to make your HERA experience as smooth and beneficial as possible.
