Unlock the Power of Conversations with AI-Driven Insights 🚀
At HEMA, we turn your conversation data into powerful analytics that assess your Customer Experience. Our platform offers a comprehensive AI technology suite and key metrics to help you understand and optimize your customer interactions.
Customers Service Expertise trusted by over 40 companies in Indonesia
Discover How HEMA Transforms Conversation Data Analysis
HEMA is revolutionizing conversation data analysis with a fresh approach that integrates cutting-edge technology and intuitive design. Our platform not only uncovers hidden patterns but also highlights key insights and identifies areas for improvement.
Highlights & Low Lights Insight
Easily spot key strengths and areas for improvement with our detailed insight analysis.
Suggested Actions Points
Receive AI-driven recommendations to address issues and optimize strategies effectively.
Our Solution for Your Business 💼
Transform Your Conversations Data into Actionable Insights Seamlessly With Our AI Technology
Suggested Action
Get tailored recommendations to drive improvements and strategic decisions based on your data insights.
Highlights Insight
Uncover key strengths and valuable insights from your data to drive strategic improvements and capitalize on opportunities.
Low Lights Insight
Identify potential challenges and limitations within your data to address issues and refine your approach for better outcomes.
CXI Scoring
Evaluate your communication strategy with an actionable score that highlights key performance trends and improvement areas.
FCR Scoring
Evaluate how well your team resolves issues on the first interaction to optimize customer satisfaction.
Dimension Scoring
Dive deeper with detailed metrics across various dimensions to uncover specific areas for enhancement.
CSO Scoring
Evaluate key metrics and strengths of your CSO to enhance their effectiveness and drive overall team success.
And many more...
Exciting updates and new features are on the way. Stay tuned for more innovations and surprises! 😉
Empower Your Team with Insightful Analytics
Unlock the full potential of your conversation data with our AI-driven insights. Take the next step towards smarter decisions and improved outcomes today!
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